Falck in Norway wins award for customer service
Last night, Falck Assistance in Norway was awarded a prize for their excellent customer service. The Norwegian ‘Kundeserviceprisen 2018’ was given to Falck for being the number one call centre in the category of roadside assistance, and in the top 10 of all call centres in Norway.
Topdanmark expands road side assistance contract with Falck
Insurance company Topdanmark prolongs and expands their contract on “Tophjælp” with Falck. From May 1st, Falck will handle Topdanmark’s customers from the second they call until their problems are solved. Going forward, Falck will also handle emergency calls from Topdanmark’s customers and satellite surveillance of expensive vehicles.
Falck enters European roadside assistance alliance
Falck Assistance Nordic joins RAC (UK), VHD (The Netherlands) and Europ Assistance (rest of European coverage) in forming ERA, a European-wide alliance of well-established motoring services businesses.
Falck and Verisure announce a strengthening of their security offerings
Falck and Verisure today announce that they have entered into transactions to launch a new sales cooperation for monitored alarm services to families and small business owners in Denmark and Norway. As part of the cooperation, Verisure is acquiring Falck’s alarm customer portfolio and certain other operational assets in Denmark and Norway.
Falck expands to Lithuania
Falck has acquired the Lithuanian assistance company Atlas Assistance. “Another great step in our strategy”, says CEO Bo Uggerhoj, Falck Assistance
Tough Falck employees feature in documentary on National Geographic Channel
A group of extraordinary roadside service officers from Norway is the focus point of a new documentary series produced by National Geographic Channel. The series is called “Heroes of the Winter Roads” (“Vinterveiens helter”) and has recently premiered across Europe.
Falck significantly strengthened its international position in 2014
In 2014, Falck successfully took further steps towards its goal of becoming a global provider of services assisting people in emergency situations and preventing and mitigating the effects of illness and accidents. Falck significantly strengthened its position on the most important markets in Europe, Latin America and the United States, winning several major new and repeat contracts.
Falck continues global expansion
Falck’s Annual Report for 2013 shows revenue growth of 9.0% to DKK 12.5 billion, mainly generated in the current business, where organic growth accounted for 7.7%. The share of Falck's revenue generated outside Denmark continued to increase and was 53.4% in 2013, up from 51.6% in 2012.