Last night, Falck Assistance in Norway was awarded a prize for their excellent customer service. The Norwegian ‘Kundeserviceprisen 2018’ was given to Falck for being the number one call center in the category of roadside assistance, and in the top 10 of all call centers in Norway.
Our Assistance center in Larvik, Norway has taken part in training sessions in the fall of 2017 to maintain the high quality of their customer service. We are happy to see that the training course has paid off.
- On behalf of the Assistance center in Norway, I am very pleased and proud that this year we managed to reclaim the customer service award, in the roadside assistance category. It is a great acknowledgment of the work done by our customer service employees every single day, and a testimony to the fact that our services are "best in test", says Director of Assistance Centers in Falck Assistance Nordic, Louise Tranberg Fallesen.
"Best i Test – Kundeserviceprisen” is an annual test conducted by SeeYou where over 150 of the largest customer centres in Norway are qualitatively assessed. 153 customer centers were evaluated in this year's survey. Winners were elected in 18 different industries during the largest customer service conference in Scandinavia “Call Center Dagene”. The test focuses on the reception of the customer, the solution of the problem, and the overall impression of the customer service.